Customer Care Service

Please fill in the following form, providing all information likely to help us to process your enquiry and to improve the quality of our products. We will reply within a maximum period of 10 days.

If the date of purchase is less than 2 years, we invite you to get directly to the store or shopping site.

Merci de vous connecter pour retouver vos commandes.

If the date of purchase is less than 2 years and that you are still in possession of your proof of purchase, we invite you to get directly to the store or e-shop. If you wish to contact us anyway, please fill in the form.

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Please provide the product batch number. Although optional, this information is very important for our Quality team and will help to resolve your enquiry. You can find the batch number on the rectangular label stitched to the item and close to the other labels. This number is in the format KP+5 figures.
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(Image format accepted: JPG/PNG)
(Image format accepted: JPG/PNG)
The information gathered on this form is subject to processing by NewQuest on behalf of Kaloo. Your data is intended for Kaloo, and is not sent to third parties. The blocks marked with an asterisk are required to be filled, since they are necessary to process your request. Learn more about our usage policy regarding your personal data. Pursuant to the amended French Data Protection Act ("Loi Informatique et Libertés"), you may exercise your right to access data pertaining to you and to have it corrected or deleted, or to block the processing of your data for legitimate reasons, by contacting us using our contact form. You may also define directives concerning the retention, deletion and communication of your personal data after your death. Pursuant to the European Personal Data Protection Regulation, as from 25 May 2018, you have the right to limit the processing of your data, as well as the right to the portability of your data if the appropriate conditions are fulfilled. You may also file a claim with respect to the processing of your data with the Commission nationale de l'informatique et des libertés (French National Data Protection Commission).

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